Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our laundry and dry cleaning services. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our textile care services, including your contact details, delivery addresses, collection preferences, and specific garment care requirements. This helps us deliver personalised laundry solutions that meet your fabric care needs.
Technical data collected through our website helps improve user experience and is anonymised where possible, not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your information enables us to provide comprehensive laundry services, including:
- Managing collection and delivery schedules
- Recording garment care preferences and special instructions
- Maintaining service history and customer preferences
- Processing payments for services
- Communicating about collection times and service updates
- Providing personalised fabric care recommendations
We handle your data responsibly, using it solely for your laundry requirements and essential business operations.
3. Collection and Delivery Information
Details about your preferred collection times, delivery addresses, access instructions, and specific location requirements are stored securely as confidential business information. We maintain these records to ensure reliable service delivery.
Delivery information is accessible only to our collection team and stored on secure systems with restricted access.
4. Garment Care Records and Preferences
Information about your fabric care preferences, special treatment requests, stain removal requirements, and folding preferences are used specifically for service delivery and maintaining consistent care standards.
This documentation helps us ensure we meet your expectations and maintain the quality standards you require for your textiles.
5. Data Protection Measures
We implement robust security protocols to protect your personal information and service details. Client data is stored on encrypted systems with access limited to authorised team members involved in your laundry services.
Our laundry team follows strict confidentiality agreements regarding client information and delivery details.
6. Service History and Preference Management
We maintain records of your laundry schedule, specific care preferences, and service notes to support consistent quality and understand your requirements for future laundry services.
Service history forms part of our client management system and is accessible only to team members involved in your textile care services.
7. Legal Basis for Processing
By using our laundry services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, scheduling, and business administration.
8. Third-Party Information Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for financial transactions, or delivery partners for collection services.
All third-party providers operate under strict data protection agreements meeting UK GDPR standards. We never sell your personal information or service details.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal information
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Laundry preferences and service records are typically maintained for 2 years after your last service to support service continuity.
Financial records are retained for 7 years for accounting and tax compliance. Collection and delivery information is deleted after service completion unless ongoing access is required for regular services.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: November 2025